SHIPPING AND HANDLING INFORMATION
Upon receipt of payment, Barcodes Group Pty Ltd will endeavor to dispatch goods within the same day if placed before 1.00pm (depending on stock availability). If an item is unavailable at the time of ordering you will be notified by one of our team members.
Once the order is ready for dispatch, Barcodes Group Pty Ltd will use the services of Australia Post and other freight carriers to distribute goods nationally. Standard delivery service can take approximately twelve (12) and fifteen (15) working days depending on location. Prices are calculated at checkout.
If the order is urgent, you may choose an Express service for an additional charge. Please note, Express service does not guarantee next day delivery. This can generally take between 7-10 working days depending on location. This is in addition to order processing time. Express freight cost is calculated at checkout.
You also have the option of picking up your item from our Melbourne warehouse, if you choose to pick up an item in store, we will contact you when your order is ready to be collected.
We sell items Australia Wide to all states including Victoria, New South Wales, Australian Capital Territory, Tasmania, Western Australia, Northern Territory, South Australia, and Queensland.
RETURN AND REFUND POLICY
Barcodes Group Pty Ltd is committed to providing the highest level customer service experience. Under the Australian Trade Practices Act 1974, you may seek a refund if goods:
- Are faulty through no fault of your own.
- Are not fit for a stated purpose or a purpose you made known to our sales consultant.
- Do not match our description or sample.
- Have defects that were not obvious or we did not bring to your attention.
For any product returns please contact us on 03 8370 1000
You may also be asked to demonstrate that the problem with the goods was not your fault. If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired.
Barcodes Group Pty Ltd appreciates under some circumstances a standard stock line product does not meet the purpose for which it was intended and may need to be returned. To this end, we agree to accept product returns of standard stock line goods within a seven (7) day period with the original invoice as proof of purchase under the following circumstances:
Goods will only be accepted where they have been returned to Barcodes Group Pty Ltd in full resale condition (including instruction manuals) along with a copy of the original purchase invoice. Damage to, markings and loss of the original packaging may deem the product unsaleable and under these circumstances the return claim will be denied. A refund or credit will be provided less 15% of the total product cost charged as a handling/re-stocking fee. There will be no refund for costs associated with postage or freight as part of the original purchase or returns process.
Please choose carefully as you are not entitled to a refund if you simply change your mind. Please retain your receipt as proof of purchase.