What does my order status mean?

Pending — you have started the checkout process, but did not complete it.

Awaiting Payment —You has completed checkout process, but payment has yet to be confirmed.

Awaiting Fulfillment — We have received your order and is awaiting processing. We process most orders within 3 working days of order date.

Awaiting Shipment — order has been picked and packed, and is awaiting collection from the freight company.

Awaiting Pickup — order has been picked, and is awaiting customer pickup from us. Our contact details and address is on Contact us page.

Partially shipped — the first part of your order is on its way. The remaining products will follow soon. 

Shipped — order has been shipped.

Cancelled — we have cancelled an order, due to a stock inconsistency or other reasons. Unpaid orders can be cancelled on your request. Once you have successfully cancelled your order, this status will appear in your account.

Declined — we have marked the order as declined for lack of manual payment, or other reasons.

Refunded—Refund has been created via your original payment method.

Disputed — You have initiated a dispute resolution process for the PayPal transaction that paid for the order.

Verification Required — order on hold while some aspect (e.g. tax-exempt documentation) needs to be manually confirmed.