With a large several thousand postcard mail out deadline looming, we contacted Ben at barcodes.com.au to purchase the Towa APN-30 label applicator. Unfortunately as it's a popular product, they were out of stock but Ben promised to have one to us as soon as they arrived in a few days. Although we would have liked one straight away, we were prepared to wait, as it's a tool we will use often. But then good news -- Ben rang us back within hours and advised he had searched the warehouse and was able to locate one for us. We paid over the phone quite late in the day, it was sent by courier and we received it early the next day, just in time for the commencement of our massive mailout! I was most impressed with Ben's customer service and how he went above and beyond to help us out with what we needed much sooner than we were anticipating. Very impressed and I recommend them highly!